We strive to ensure all of our activities are guided by five underpinning principles.
1. A rights-based approach: to promote and respect an adult’s right to be safe and secure; to freedom from harm and coercion; to equality of treatment; to the protection of the law; to privacy; to confidentiality; and freedom from discrimination
2. An empowering approach: to empower adults to make informed choices about their lives, to maximise their opportunities to participate in wider society, to keep themselves safe and free from harm and enabled to manage their own decisions in respect of exposure to risk
3. A person-centred approach: to promote and facilitate full participation of adults in all decisions affecting their lives taking full account of their views, wishes and feelings, and where appropriate, the views of others who have an interest in their safety and well-being
4. A consent-driven approach: to make the presumption that an adult has the ability to give or withhold consent; to make informed choices; to help inform choice through the provision of information, and the identification of options and alternatives; to have particular regard to the needs of individuals who require support with communication, including advocacy or who lack the capacity to consent; intervening in the life of an adult against his or her wishes only in particular circumstances, for very specific purposes and always in accordance with the law
5. A Collaborative Approach: to acknowledge that adult safeguarding will be most effective when it has the full support of partners across the statutory, voluntary and independent sectors working together and is delivered in a way where roles, responsibilities and lines of accountability are clearly defined and understood.
Finally if you would like to make a complaint about ARC NI, or our staff, we will try our best to listen, understand and work to resolve the issue.