Legal And Practical Aspects of Handling Complaints and Avoid Litigation, in Practice (frontline staff, middle & Senior Managers)
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One of the most frequent challenges in any health and social care setting is when a complaint is received about that service. Complaints should be treated with a positive approach and after careful investigation, any learning should be shared with everyone in that service, as appropriate. Complaints handling is everyone`s business in an organisation. When complaints are handled thoroughly and carefully in a professional, transparent ...
Understanding Self-Harm and Supporting People with Learning Disabilities who are at Risk
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The course is aimed at all staff working with people who do, or may, self-harm. By the end of the course learners will: understand what is self-harm understand types of self-harm/self injury explore reasons for self-harm explore responses to self-harm explore communication with people who self-harm explore identification and prevention explore self-management. Note: The course is highly interactive and asks that learners bring their own professional experiences to the day and learners ...
Leadership Seminar: Disability in the Workplace (managing; reasonable adjustments etc)
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Leadership Seminar: Session 5 (rescheduled from 27 September 2018) The purpose of this seminar is to set out the law around Disability Discrimination in the workplace We will discuss: the legal definition of disability an employer’s duty to make reasonable adjustments the other types of disability discrimination in the workplace. Cost: 1 Session: ARC NI Member £25 | Non-Member £40 3 Sessions: ARC NI Member £60 | ...
Train the Trainer: Supporting Medication in a Social Care Settings (One-Day Refresher)
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On-going education, training and development of staff, who will be responsible for safe practice in handling, administering and managing medication is a critical area of work in social care settings. This refresher training provides an opportunity to update knowledge, skills and understanding of policy, legislation and good practice to ensure practical support to staff with a responsibility for supporting medication in line with social ...
Legal and Practical Aspects of Statement and Report Writing in Practice (frontline staff, middle & senior managers)
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Practitioners working within any health and social care settings, can be required to write statements and reports in relation to adverse incidents or accidents or in reply to complaints. Knowledge of good practice in relation to completion of these key legal documents is very important for every grade of staff. This course addresses both the current best practice guidance in relation to statement and report ...