Day 1 Tuesday 28th January 2020 | Day 2 Tuesday 4th February 2020
(Team Leaders and Managers)
Trainer: Elaine Russell
This new first line manager training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.
Part one provides a valuable introduction to people management, covering the role of the line manager and the importance of effective communication skills, as well as introducing coaching and feedback skills to enhance the staff manager relationship.
Part two then takes the line management training to the next level. It covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.
Participants have the options of attending both days or just one day – part one or part two.
The course can be delivered in house and tailor made to suit your organisations’ requirements.
The course content reflects NISCC Standards for Employers of Social Workers & Social Care Workers.
TUESDAY 28TH JANUARY 2010 – DAY 1: PART ONE
Part one of ARC’s first line manager training course provides team leaders and managers with some invaluable techniques for getting the best out of their team members.
By the end of the course learners will:
- comprehend the role of the first line manager
- understand clear communication and the impact of verbal and non-verbal communication
- know how to manage performance and development through effective feedback
- appreciate coaching opportunities and questioning techniques used in coaching.
TUESDAY 4TH FEBRUARY 2020 – DAY 2: PART TWO
Part two of our first line manager training course provides new managers with further techniques for getting the best out of their team members, once the management basics covered in line management training – part one, are in place.
By the end of the course learners will:
- comprehend the role of delegation in first-line management and how to delegate tasks in an engaging and supportive manner
- appreciate team working and ways to engender successful team working
- recognise when difficult conversations need to take place and know how to conduct an effective conversation
- understand the reasons for change and how to deal with it in a helpful manner.
Cost ARC Members £170.00 | Non-Members £230.00
Location ARC NI Offices
Booking Arrangements To secure a place complete and return a booking form to [email protected]