Meet the Learning and Development Team

Office Based Team

angie-deliddiardAngela DeLiddiard (Angie)

Qualification Centre Manager.  My role as manager is to ensure that all administrative and quality assurance systems are robust and maintained throughout the Centre. Ensuring we comply fully with regulatory and (AO) Awarding Organisation requirements, which enables us to deliver accredited awards, certificates and qualifications through City & Guilds.  I am passionate about staff development and training within the workplace, which I believe promotes the delivery of a high quality, person focussed approach for the individual’s we ultimately support.

I have worked in Health and Social Care and the Learning Disability Sector for the best part of 30 years. I hope that the knowledge and experience I have gained in that time will help me in doing my utmost to support all the Organisations, (DO’s) Development Officers, (IQA) Internal Quality Assurers, (QA) Quality Assurers and Candidates within our schemes.

I enjoy music, films, family life & camping, walking with my dog, Guiding & Badminton.

Sally Tunstall
Qualifications Centre Administrator

Information coming soon…

Denise Adams
Disclosure Service Administrator.  I joined ARC in July 2018 initially as the WDF Administrator and am now the Disclosure Service Administrator, processing checks for Disclosure and Barring Service, Disclosure Scotland and AccessNI for our users. I also undertake the Training Administration for ARC England, setting up all courses and workshops for our members and stakeholders.

Jayne Mann
Workforce Development Administrator.  I have been the part-time WDF Administrator at ARC since January 2020. My primary role is to administer Workforce Development Funding (WDF), continually supporting all our WDF Partners to make their funding process as smooth as possible.


ARC Development Officers

Ann Brown – Development Officer covering North London

I Live in North London and have been working with ARC since 2003. At that time, NVQ’s were an exciting innovation and I joined ARC because I was particularly interested in improving the quality of care to clients, by improving the knowledge of the workers who were delivering the service.

I originally trained as a nurse, and then completed CQSW training, and became a manager in social care until I retired in 2000.

Now, I primarily assess/IQA learners portfolios at home, which I receive from ARC. My DO role also gives me the opportunity to support organisations/learners in the London region.

I also work part time as a Chiropodist having completed the training in 2000.

Lynne Burton – Development Officer covering the West Midlands & South Wales

I have worked in the care sector for 35 years. For the last 9 years, I have been the Registered Manager of a 41-bed Dementia Care Home.  Prior to this, I worked for a charitable organisation, Social Services and Education, working primarily with young people and adults with a learning disability, including Autism and Asperger’s Syndrome.

During my time working with Social Services, back in 2000, I qualified as an Assessor and Internal Verifier.  As such, I am able to support learners with their qualifications in Health & Social Care and Leadership & Management up to Level 5.

I joined ARC in February 2018 as a Development Officer. My motivation for this was to give other people the incentive to gain qualifications to improve their prospects for employment, this, in turn, helps ensure service users receive the highest levels of care and support from appropriately trained staff.

Lucy Newman – Development Officer covering South of England.

I have worked within health and social care for over 20 years and been a qualified assessor and internal quality assurer for the past 8 years.

I joined ARC in 2017, during my time with ARC I have support individuals with the Level 4 Diploma in Adult Care and the Level 3 Certificate in Supporting Individuals with Learning Disabilities.

I am currently a Team leader for the Brandon Trust who support individuals with learning disabilities to have a life of their own.

Prior to this, I was a deputy manager in a learning disability service in the South East, supporting individuals who’s behaviour challenged themselves and others. I also ran the training department overseeing and delivering internal and external training and development. I have worked with my local council and partnership trust to deliver training and a range of qualifications from level 2 to 5 in health and social care and children and young people.

I enjoy working with others to aspire and achieve, this may be an area of their lives they need support with or through training and development.

Gill Shaw  –  Development Officer covering Yorkshire

My role is to comply with regulatory and awarding body requirements to assess and quality assure accredited qualifications and to ensure that learners receive fairness and equality of access to assessment. To achieve this, I work with organisations and learners to understand and achieve qualifications in order to deliver the best possible care and support to the individuals they support.

I sometimes get involved with delivering training and producing ARC’s ever popular distance learning & assessment materials.

I am a registered nurse for people with learning disabilities and a qualified teacher. I have cared for and supported both children and adults with learning disabilities before taking up a learning and development role, where my responsibilities broadened to include all health and social care professionals, both within and outside the NHS. I have worked for and with ARC for a number years now and got to know many new and wonderful people.

I like music, family life, walking (when it’s warm) and holidays (where it’s warm).

Kevin Wathey – Development Officer covering South Yorkshire and North Lincolnshire

I have a wealth of skills and knowledge, having 15 years experience in care, working in the private sector and the NHS, delivering care and training as well as practicing extending clinical skills. I joined ARC in 2016.

I have been an Assessor since 2004. I started my Assessing journey when working nights supporting night staff, ensuring they were getting the necessary support to understand and access the appropriate qualification.

I progressed to IQA and also gained my EQA certificate and undertake EQA work with OCR.  I fully understand what it is like to study and maintain the balance of work, personal life and study time, as I am also currently studying for a Masters Degree in my spare time.

I am passionate about ensuring that learning is individualised and ensure peoples learning styles are incorporated into the learner journey.