Managing Difficult Behaviours & Having Courageous Conversations

Event on: 2023-February 16th 9:30 AM - 12:30 AM

The aim of the course is to provide people managers with the skills and strategies to enable them to address difficult behaviour in the workplace and have courageous conversations with their team members.  Managers will leave the training equipped with some effective, practised strategies for achieving a more successful outcome and/or equipped to have that courageous conversation.

By the end of the course learners will:

  • have considered the causes of difficult behaviours or problems with performance in members of their team.
  • have identified triggers and considered own emotional response to difficult behaviours before having a courageous conversation.
  • identify the best strategy and techniques for addressing difficult behaviours.
  • practised using a framework for giving feedback.
  • be able to have a courageous conversation with their team member.

Method of Delivery: Online via Zoom

Cost: ARC Member £65 | Non-Member £90

Booking Arrangements: To secure a place complete and return a booking form to [email protected]