ARC England Qualifications Centre Administrator job vacancy

ARC England
Qualifications Centre Administrator
20 hours per week
£16,586 – £18,075 pro rata (actual salary £9,478 – £10,329)

We have an exciting opportunity for an experienced administrator to join our small team in Chesterfield town centre.

Association for Real Change is a leading umbrella body representing service providers in the learning disability sector – our purpose is to improve the quality of life for people who have a learning disability and/or autism by supporting anyone who is involved in the planning or delivery of support and services.

As well as supporting over 100 members (Learning Disability providers) in England, providing networking opportunities, ways to connect and aiding the development of staff teams, we also provide a range of services such as training, qualifications, publications and Disclosure checks. We also lead a number of innovative projects funded by a variety of sources including Comic Relief, the Department of Health and Skills for Care.

Qualifications Centre Administrator Role

The overall purpose of the Qualifications Centre Administrator  provide administrative support for ARC England’s Qualification Centre and support to the Qualification Centre Manager.

Key Tasks:

  1. To administer the learner registration process – checking registration documents, producing costing for invoicing, registering with our Awarding Organisation, producing learner packs and entering details on the ARC database.
  2. To process learner achievements and monitor progress – checking documentation submitted, claiming results, updating the ARC database, processing certificates and archiving learner’s portfolios.
  3. To support the preparation for audits/monitoring by the Awarding Organisation – producing reports, liaising with organisations and learners, processing portfolios and assisting with collating evidence required for external audits.
  4. To respond to enquiries about qualifications, produce estimates, liaising regularly with Centre Assessors, learners and customers as needed in an efficient and timely fashion, and follow up.
  5. To assist with updating the ARC website with information and updates relevant to the Qualifications Centre and to design marketing materials/campaigns to be distributed by e-marketing flyers (mailchimp/campaign monitor) and email.
  6. To ensure the smooth running of systems, processes and information. Maintaining and improving in house information systems.   Administering the Awarding Organisation system visits. Ensuring confidentiality is maintained at all times
  7. To record and process completed workbooks – submitting to a nominated Assessor and handling correspondence feedback.
  8. To ensure the smooth running and administration of yearly Standardisation Events in conjunction with the Centre Manager.
  9. Complete any other duties and responsibilities as requested, commensurate with this role, and to work at all times in compliance with ARC England policy and GDPR.


For an informal chat about the role please email to arrange a time.

How to apply:

To make an application for this role please send your CV and a supporting letter of no more than two sides of A4 via email to or via post marked Private and Confidential to ARC Recruitment, ARC House, Marsden Street, Chesterfield S40 1JY.

  • Deadline for receipt of applications is 10am, Tuesday 18th February 2020
  • Interviews:  25th/26th February 2020, Chesterfield