Part-time Disclosure Service Administrator Vacancy

Disclosure Service Administrator
ARC England, Chesterfield
Part-time (25 hours per week worked over 5 days)
Salary: £16,261 – £17,721 pa (pro-rata)

Closing date: Sunday 22 September at 5pm

We are seeking an experienced administrator to join our small and friendly team based in Chesterfield town centre on a part-time basis (25 hours per week). The Disclosure Service Administrator will be required to work 5 hours per day (Monday – Friday).

We are looking for someone who can provide great customer service, has excellent communication skills (both written and verbal) with high levels of attention to detail, and is extremely organised.

Association for Real Change is a leading membership body representing service providers in the learning disability sector, with offices in England, Northern Ireland and Scotland.

One of our work streams is to provide a comprehensive and confidential Disclosure Service (criminal records check) to employers in the UK to enable them to meet their statutory requirements and comply with relevant regulations.

Key Tasks of the Disclosure Service Administrator:

  1. To process disclosure checks for ARC customers (Online for DBS in England and Wales, online for Access NI in Northern Ireland, paper based for Scotland), in line with regulatory requirements in an efficient and accurate manner.
  2. Responsible for the promotion/marketing of the Disclosure Service to meet agreed targets, and increase usage of the service.
  3. Communicate advice, guidance and updates to our customers and be responsible for formulating and disseminating quarterly newsletters to them.
  4. To research, collate and distribute guidance and information relating to regulatory requirements and working practices via telephone, email and quarterly newsletter.
  5. To work in line with regulatory requirements and in line with GDPR.
  6. To attend occasional meetings with external bodies including the Access NI Stakeholder group, as required.
  7. To hold responsibility for liaising with outstanding debtors to chase payment.
  8. To support the other work streams within the Learning and Development team, assisting with administration in respect of the Workforce Development Fund and Qualifications Centre and any other administrative duties as required.
  9. To participate fully in support, supervision, training and development activities and team meetings.
  10. Complete any other duties and responsibilities as requested, commensurate with this role, and to work at all times in compliance with ARC England policies.

To apply, please send your CV and covering letter to or via post marked Private and Confidential to ARC House, 10a Marsden Street, Chesterfield S40 1JY.

Please note that candidates will be asked to complete a 15 minute exercise and take part in a 30 minute interview.