Think Local Act Personal (TLAP) is working in conjunction with the Care Provider Alliance (CPA) to explore personalisation in the care home sector focussing specifically on the experiences of older people. The aim is to identify areas of excellence in the registered care home sector along with the potential to develop a reference point which providers can use to build and strengthen personalisation within this setting and which people with care and support needs and their carers can use to help them identify what to look for and what to expect from good care home provision.  The term personalisation is used to describe a whole range of things that make a real and valued difference in people’s lives, with services delivered in the best way possible for them.  It may or may not include the use of personal budgets.

We have used the broad term ‘care home’ so that we can ensure all elements of this complex sector are covered, for example small care homes to new models of extra care type services which have elements of personal care and in some instances, nursing care registration within a ‘care home’ setting.

TLAP are keen to hear from providers who would be willing to share their experience and speak to an independent researcher to share their stories. For each case study TLAP will be looking to site visit and talk to people using services, family carers as well as frontline staff and service managers.

Evidence should be submitted to by Friday 18th September.