Who’s who at ARC?

Quick Links to Departments:

CEO Department

Jacqueline Bell, Chief Executive Officer

Jacqueline Bell was appointed CEO of ARC in April 2012 and has also taken her seat on the Skills for Care Board.

She has worked at a senior level in the third sector for nearly 10 years. Formerly she was CEO of Cardiff’s Third Sector Council, Newcastle CVS and Nottinghamshire Action for Voluntary Organisations.

Before reaching CEO level Jacqueline worked within Third Sector Local Infrastructure at the South Yorkshire Funding Advice Bureau. Her responsibilities and influence grew as she progressed in her career within English Local Authorities in the North East and Nottinghamshire, where she developed strategic statutory and Third Sector partnerships.

As one of the first cohorts trained in the UK by the International Association for Public Participation her commitment in encouraging value strength within organisations fits well with where ARC has come from and where we intend it to be.

Nancy Benn, PA to Chair and CEO

Hello, I’m Nancy Benn and I’ve worked part-time for ARC since spring 2010. As PA to both the Chief Executive, Jacqueline Bell and the Chair of our Board, Tina Fahm, I’m kept very busy managing their diaries; organising meetings; taking, typing and distributing minutes; arranging travel and supporting with any other general secretarial or admin jobs that may crop up.

Liz Soames, Administrator/Receptionist

I work on reception and I have been at ARC for over 10 years. As well as my reception duties, which include answering the main switchboard phone and greeting visitors, I help with the day-to-day running of the general office. I also work in the CRB department (Criminal Records Bureau) part time, I help the CRB team to check application forms, send out certificates and deal with queries.

Membership and Information

Yvonne Furze, Membership and Information Manager

My new role with ARC is Membership and Information Manager.  I manage the the staff involved in producing the various information sources offered to members.  These include Insight, ARC Members’ Newsletter and ARC Briefings. We source information on a daily basis to give you the most up to date insight into what’s going on outside of ARC.  We also work to keep you updated on ARC’s activities, projects and latest members’ deals on a monthly basis.

I manage the Design Team, who develop all the images and materials needed for publications, events and projects and I also manage Sophie Quinn, ARC’s membership officer. Together we respond to membership issues, communications and new membership applications. I am setting up new local e-forums to keep members networked in their locality.

I represent Members and LD issues with Skills for Care in the Midlands, and I am vice-chair of the Derbyshire Learning Disability Partnership Board.

I have been with ARC for more than 20 years, and always find the issues raised by ARC members to be well informed and  valuable, so please keep getting in touch if you have something you want to share with other members or if you have something to say about membership services.

I identify tenders and grant opportunities to extend ARC’s work, in line with our strategic aims and manage ARC’s projects, including Safety Net, Active Support project, and the soon to be started “Helping Each Other”, funded by Comic Relief.

John Robinson, Design and Marketing Officer

John is the Design and Marketing Officer and works closely with Sophie, Sarah and Vicky on various publications; training packs, leaflets, pdfs, graphics for the website and event flyers.

Nic Crossley, Information Officer

Is currently on maternity leave and her role is being undertaken during this leave by Sarah Walters and Vicky Shirley.

Sarah Walters, Information Officer

I am ARC’s Information Officer and I collect information which I think may be relevant to member organisations and send it out to them through the e-newsletter the ARC Insight, the website, a forum message or a larger article to be explored in ARC Briefings.

Vicky Shirley, Website Officer

I am currently covering the website part of Nic’s role whilst she is on maternity leave, updating the website plus proofreading publications and the e-newsletters that are sent out from ARC’s communications team.

Sophie Quinn, Membership and Design Support Officer

I’m ARC’s Membership and Design Support Officer – meaning I have a very varied role! I work with the Design and Marketing Officer formatting publications, training packs, promotional flyers, conference materials and website graphics. I’m also the first point of contact for any membership enquiries, I process membership applications, update our contact database and I write the monthly ARC Membership Newsletter with the Communications Team.


Learning and Development

Shirley Potter, Learning and Development Manager

I am currently working for ARC as the Learning and Development Manager; my main focus is to support ARC members and other providers to ensure they have a skilled and competent workforce.  This is achieved through: maintaining, developing and delivering qualifications, training products and services, publications and training funding across Health and Social Care. This includes keeping up to date with current and future changes in workforce development including; qualifications, best practice and legislation across the sector. Whilst also ensuring that we know what type of training and support our customers want and need. It is also essential that along with keeping abreast of any changes and developments that ARC also feeds into learning and workforce development in the sector ensuring the views of ARC members are voiced thus influencing policy and qualification development where and when ever possible.

In my role I manage the Qualification Centre Coordinator, Gill Shaw, who ensures the smooth running of our Qualification Centre, with the able assistance of Margaret Webster as our registrar and administrator and Lisa White as our part time administrator.

I work closely with Wendy Adamson who provides some general administration support but is predominantly the administrator of the Skills for Care Workforce Development Funding (WDF). This WDF funding helps organisations across the sector with funding to support their staff training in qualifications in health and social care, thus ensuring we have a skilled and competent workforce in the sector.

The ARC Active Support Service also comes under my management role where I manage Christine Harcombe our Active Support specialist. Here we are working to bring Active Support to ARC members and other providers across the sector in order to support individuals using services to be involved in their every day life activities.

I also manage the ARC Disclosure Service (ADS), which is kept running smoothly and efficiently by Anne Rawson and her team; Vicky Shirley, Lynn Jukes and Liz Soames. They provide employers with a speedy and efficient checking system and service for their staff’s Disclosures.

Gill Shaw, Qualification and Quality Assurance Co-ordinator

Qualification and Quality Assurance Co-ordinator for the ARC Training Services Centre. My role is to ensure that we have robust systems, policies and procedures in place, to comply with regulatory and awarding body requirements to deliver accredited qualifications, and that these are monitored regularly, to ensure that our learners receive fairness and equality of access to assessment.

Margaret Webster, Qualification Registrar

I joined ARC in April 2008 as the Training Consortiums NVQ Registrar. I am responsible for candidate registrations, claiming units and awards/qualifications, issuing certificates, candidate records and archiving, together with a varied range of administration processes which keeps the department ticking!

Lisa White, Administration Assistant

I have been at ARC now for 16 years. I used to be based in the General Office and then I moved to the ATS Team in 2010. I do different tasks, people write what tasks they need doing in my book.

Wendy Adamson, WDF Administration Officer

Wendy is the Administrator of the Skills for Care Workforce Development Funding (WDF) which helps organisations across the sector with funding to support their staff training in qualifications in health and social care.

Christine Harcombe, Active Support Consultant

Christine is the consultant for the Active Support Development Service and has been working passionately to raise the awareness of Active Support since the Cymru project in 2005. She is also the Project Co-ordinator for the new Active Support project.

Disclosure Service

Anne Rawson, Disclosure Service Team Leader

My work within the Disclosure Service involves dispatching registration packs, application forms and information packs; the checking of the Disclosure application forms.

Vicky Shirley, Disclosure Service Admin Officer

I have worked in the Disclosure Service since joining ARC in 2003. My role includes processing incoming CRB/Disclosure Scotland application forms and the completed Disclosure Certificates, answering queries from members, and keeping up to date with changes to the CRB/Disclosure Scotland services and other relevant bodies e.g. CQC. I am also covering Nic’s maternity leave by adding, editing and updating the ARC websites.

Lynn Jukes, Disclosure Service Admin Officer

My role includes processing incoming CRB/Disclosure Scotland application forms and completed Disclosure Certificates, sorting out any queries with the forms and answering queries from members.

Liz Soames, Disclosure Service Admin Officer

I work in the Disclosure Service one day a week where I process incoming CRB/Disclosure Scotland application forms and completed Disclosure Certificates and answering queries from members. I also help out when the team need an extra pair of hands during busy periods.

Projects

Dorothy Robinson, PA Net and Safety Net Project Administrator

I am the Administrative Assistant for PA Net based in Chesterfield. PA Net is a national network which offers support to Personal Assistants and those that employ them. We have a growing membership of over 340 PAs and PA employers, have set up 3 E-Forums, produced 2 Newsletters and a website. We have developed an additional website with a searchable database of trainers offering training specifically to Personal Assistants and obtained funding through our partnership with Skills for Care to help fund some types of training. I am also the Administrative Assistant for Safety Net – something of which I am very proud to be a part. Safety Net is a project that aims to raise the awareness of Mate Crime.

Rod Landman, Safety Net Project Officer

Rod is based in Devon and has been running the Safety Net project for over three years, raising awareness of Hate Crime and Mate Crime.

Bridget Fisher, Here to Stay Project Manager

Bridget is managing the Here to Stay project which aims to addresses the gap in the knowledge about the health and social care needs of people with learning disabilities from ethnic minority and new migrant communities living in England.

Active Support Project Team

Christine Harcombe, Project Co-ordinator
Janet Fairley, Project Officer
Margaret Webster, Project Administrator

 

Finance and Corporate Services

Martin Anderson, Finance and Corporate Services Manager

Works from the Head Office in Chesterfield as the Finance Manager.

Jonathan Bradbury, Corporate Services Assistant

Works from the Head Office in Chesterfield and is ARC’s all-round technical dogsbody. He also deals with payroll, issues with our Apple Mac computers and various other technical things, as well as maintaining the databases.

Theresa Walker, Finance Assistant

I work part time in the accounts department. I prepare all invoicing, update and maintain project spreadsheets, send statements and prepare the weekly BACS run.

Ian Briddon, Cleaner

I am the Office Cleaner and Administration Assistant, so I help out lots of people with anything they need to do for example shredding, conference packs, binding publications, mail outs and so on.