Certificate and Diploma in Housing
The Level 2 Certificate is a competence based qualification, designed to assess the ability of learners in the workplace.
This qualification addresses the particular requirements of the housing sector for respecting the rights and diversity of people, developing knowledge and understanding of housing initiatives and relevant housing legislation. It is also about ensuring that effective communication is used throughout.
The qualification has several themes of units but candidates can take units from any theme The themes are administration and customer service, managing housing and assets, advice and guidance and developing and involving individuals and communities. The qualification covers areas which allows the learner to explore how to work with colleagues and customers in a way that promotes equality and diversity whilst developing and maintaining ethical, safe and sustainable working practices; set personal work objectives for their professional development and formulate a plan to deal with gaps in knowledge, understanding and skills, which takes account of an organisation’s vision and objectives; work with customers and colleagues (internal and external) to apply organisational policies and procedures relating to customer services.
The Level 3 qualification can be gained in a Certificate or a Diploma
This qualification addresses the particular requirements of the housing sector for respecting the rights and diversity of people and that learners develop a good knowledge and understanding of housing initiatives and relevant housing legislation. It is also about ensuring that effective communication is used throughout.
The qualification covers areas which allows the learner to explore how to work with colleagues and customers in a way that promotes equality and diversity whilst developing and maintaining ethical, safe and sustainable working practices; set personal work objectives for their professional development and formulate a plan to deal with gaps in knowledge, understanding and skills, which takes account of an organisations vision and objectives; work with customers and colleagues (internal and external) to apply organisational policies and procedures relating to customer services.
To support continuing professional development (CPD) learners who have achieved the Certificate in Housing can progress to the diploma in Housing.
Qualifications offered through ARC Training Services: