Office Based Team
Shirley Potter
I am currently working for ARC as the Learning and Development Manager; my main focus is to support ARC members and other providers to ensure they have a skilled and competent workforce.
This is achieved through: maintaining, developing and delivering qualifications, training products and services, publications and training funding across Health and Social Care.
This role includes keeping up to date with current and future changes in workforce development including; qualifications, best practice and legislation across the sector. Whilst also ensuring that we know what type of training and support our customers want and need.
Gill Shaw
Qualification and Quality Assurance Co-ordinator for the ARC Training Services Centre. My role is to ensure that we have robust systems, policies and procedures in place, to comply with regulatory and awarding body requirements to deliver accredited qualifications, and that these are monitored regularly, to ensure that our learners receive fairness and equality of access to assessment.
I try to give the best support I can to all the Development Officers, Internal Verifiers, Assessors and Candidates within our schemes.
I am a registered nurse for people with learning disabilities and a qualified teacher. I have cared for and supported both children and adults with learning disabilities before taking up a learning and development role, where my responsibilities broadened to include all health and social care professionals, both within and outside the Derbyshire County Primary Care Trust. I have worked at ARC for four years now and got to know many new and wonderful people.
I like music, family life, walking (when it’s warm) and holidays (where it’s warm).
Margaret Webster
Qualifications Registrar. I joined ARC in April 2008 as the Training Consortiums NVQ Registrar. I am responsible for candidate registrations, claiming units and awards/qualifications, issuing certificates, candidate records and archiving, together with a varied range of administration processes which keeps the department ticking!
Before I joined ARC I worked for several months with a training department at a local NHS community hospital where I gained my knowledge of NVQ administration.
My working background is primarily secretarial and personal assistant, followed by 3 years as a marketing assistant with a large ceramics company in Stoke-on-Trent before my move to Chesterfield.
Lisa Marie White
I have been at ARC now for 16 years. I used to be based in the General Office and then I moved to the ATS Team in 2010. I do different tasks, people write what tasks they need doing in my book.
The general office duties I do include sorting the post, testing the fire alarms and emergency lighting and keeping records of when these tests have been carried out. I shred confidential documents, photocopy, scan and laminate documents. I also use the computer and search the internet for various information related to my job.
Development Officers
Lee Page
Lead Officer HSC Qualifications & DO South/ London. A broad experience of business management and training delivery, gained within the private, public and voluntary sector. My experience covers a range of management and people management roles that have demanded effective working relationships with people at all levels.
Angela Toner (currently on Maternity leave)
D O Northern Ireland. I have worked in a wide range of services providing for people with Learning Disabilities since 1994. My work for ARC consists of assessing and verifying the HSC and A1 qualifications, alongside ensuring the quality of the process within organisations is maintained.
Angela DeLiddiard
D O Midlands. I have over 20 years of experience working within the Social Care sector, the last 15 years as an assessor and verifier, working on HSC and the A1 qualifications. I take pride in contributing to the quality of service provision within the organisations I support as an ARC development officer.
Margaret Alderson
DO for Yorkshire. Until last year I was the IV coordinator with a company in the private sector providing care for children and adults with severe and challenging behaviour. I had a team of six assessors working within five establishments. I have been assessing within the Health and Social Care Sector for over 15 years and a Verifier for 12 years. My experience covers Health and Social Care, and management. I have worked with A1 and V1 candidates also. I am passionate about NVQ/QCFs being a way of improving working practice and a good tool for staff to demonstrate their competence.
Assessment Officers
Ann Brown
AO London. I gained my work experience managing day, residential care and domiciliary care services. One of my skills is bringing about organisational change within organisations based on service improvements for those receiving services, and value for money. I have assessed management qualifications for a number of years and am now in the process of becoming an IV.
Qualifications and other Training Services