Learner reviews and feedback

ARC Scotland strive to continually improve how we deliver training and support to our candidates. Feedback from learners is essential to help develop and enhance our courses to meet the needs of candidates and organisations. We ask candidates undertaking SVQ qualifications and bespoke training courses to complete evaluation forms at the end of their courses and to comment on their experience.

See a selection of learners' comments and reviews below.

4.7 out of 5 stars
4.7 out of 5 stars
477 responses

How much has your knowledge and understanding increased as a result of undertaking this qualification?

"I did not realise all the work I was doing and all the legislations I was following until now."

"I have learned more about different aids to use for communication and I have learned a lot more about dealing with 'end of life care'."

4.4 out of 5 stars
4.4 out of 5 stars
462 responses

How much has undertaking this course helped you to support people to have a better quality of life?

"Using this award for reflective practice has made me think about the changes that could be put in place to provide a better quality of life for our service users."

"Completing this award has made me able to understand better how best to support people to live a fulfilling life tailored to their needs, whilst also considering important aspects such as food hygiene, security, first aid and fire safety."

4.2 out of 5 stars
4.2 out of 5 stars
465 responses

How much has undertaking this award helped to improve your work practice?

"I realise how important my work is now and how it affects people's lives. I think about things more now before I do them."

"I feel my knowledge has improved on how to support the people in my care and I feel I now slow down while talking to them and give plenty time for a response."

"I am more aware of work legislations and can apply them with better understanding to my daily practice."

4.7 out of 5 stars
4.7 out of 5 stars
476 responses

How well were the learning outcomes explained at the beginning of the course?

"The outcomes of each section of the award were explained and the induction also allowed me to discuss with my assessor how the award would effect and benefit my work."

"The induction gave me confidence that a plan and structure would be in place to help me achieve the award."

"Clarity, thoroughness and giving simple examples to aid my understanding of my requirement to pass."

4.9 out of 5 stars
4.9 out of 5 stars
480 responses

How would you rate the trainer's knowledge and understanding of the subject?

"... fantastic with helping me. She knew a lot about my line of work."

"My assessor's knowledge was excellent and listening to her experiences helped my understanding."

"She helped me to put what I was trying to say into a way that made sense because she understood what I meant."

"... has an excellent knowledge of the sector and how things are in the real world of managing people."

4.7 out of 5 stars
4.7 out of 5 stars
95 responses

How reliable and dependable was your assessor?

"I knew my assessor was just a phone call or email away to assist me with my enquiry if required."

"My assessor was always reliable and kept in contact with me throughout."

"Always did as she said."

"... arranged and visited regularly, we communicated via email and phone with an open and understanding attitude of what I required when seeking his support to help at times I may have been unsure about work I was producing."

Numbers and comments gathered from learners' evaluation forms 2014 - 2015. Thank you to our candidates for their feedback and helping us to improve our training.