The services we provide are based on the belief that promotion of choice, rights, independence, privacy, dignity and fulfilment for people we are supporting is the foundation of any good service.
The wishes and expectations of each individual with a learning disability should have first consideration.
In particular they should all:
- Be treated with respect and dignity and valued as a member of society,
- Be encouraged to be independent and to act independently,
- Be able to enjoy comfort, physical security and personal privacy,
- Have informed choices in everyday decisions and be able to take reasonable risks,
- Have equal opportunities to participate in productive work or other satisfying occupation,
- Be encouraged to participate in day-to-day activities,
- Have as many opportunities as possible to meet and form relationships with people who are not providing (paid or voluntary) services to them.
It follows from this that services must reflect the importance of:
- Meeting the needs of each individual first and foremost and providing continuity of care involving users and others in service decisions,
- Recognising the need to protect those who cannot protect themselves,
- Promoting work rights and responsibilities for the individual,
- Offering training support and advice for staff and unpaid carers,
- Integrity and impartiality in providing care and support.
ARC believes this can be achieved by concentrating on:
The Quality of Care – with particular attention to:
- Pre-admission factors and the admission process to the service,
- The characteristics of the service, staff and of the group which use the service,
- The processes of daily life in the service and how they affect everyone.
The Quality of the Management – which comes from clear statements of and adherence to:
- Values linked to policies,
- Service goals,
- Operational systems,
- Monitoring systems,
- Organisational structures,
- Information about the service,
- Standards expected from staff
- Complaints procedures, and those who use the service.
The Quality of the Environment – which stems from:
- A service location which facilitates participation in the local community,
- Any specialist aids/adaptations needed to enable people to use the service,
- Good maintenance and a quality environment reflecting the value placed on the service,
- Accessible location for visitors and guests.