This was a three-year project funded by the Department of Health and Lloyds TSB to produce guidance for services on providing culturally competent services.
There is also a Services For All (English) Handbook and DVDs for families (in 5 languages) and a DVD for providers.
Although these products were published in 2001-2003 they are still very relevant and will be available soon from the ARC Shop.
Download:
Useful information: