CQC guidance – what to expect from a good care service

Guidance and information from CQC to help people to understand what to expect from a good care service, helping people to choose care and to understand their own experiences better.

Whether you are visiting the GP, living in a care home or having an operation, everyone deserves access to safe, high-quality care.

What makes good care?

In this guidance CQC describe what to expect from good care – whether it’s from a hospital, care home, home care service, GP or dentist.

This may help you in choosing care or to understand your own experiences better. The information in this section is based on what CQC inspectors look out for when we rate a service.

What to do about poor care?

If you or someone you look after experiences poor care, you should contact the service provider in the first instance.

CQC’s role as the regulator means that they do not settle individual complaints themselves, but they still want you to tell them about your experiences of care.

Find out more about this guidance here.