NVQ Customer Service Level 3
The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing services and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.
It is suitable for candidates who:
- can influence what happens at work.
- uses the organisation's rules and systems flexibly to deliver good service.
- question the way things are done and suggest improvements.
- have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer.
- are aware of the commercial or other pressures facing the organisation/business.
NVQ Customer Service Level 3 standards:
Download the NVQ Customer Service Centre Handbook
Download the NVQ Customer Service Candidate Overview
Download the NVQ Customer Service Datasheet
Additional information for the OCR NVQ Customer Service Level 3:
For further information on the NVQs that ARC offers including the Customer Service NVQ contact Vicki: vicki.hutchinson@arcuk.org.uk
ARC has a variety of products and training courses that directly relate to the NVQs we offer:
Visit the Training Products and Services page for more information.
